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Resume

Note: PDF copy of my resume.

Career Summary #

I am a highly skilled, technical IT engineer in the Cincinnati Ohio area. I enjoy a challenging IT environment. I am knowlegable in all facets of IT including various distros of Linux and Windows, infrastructure support and design, project management and radio communications.

Work Experience #

  • IT Support Engineer I, Amazon.com, 07/2021-01/2023
    • Worked on the Amazon air hub in Florence KY building critical IT infrastructure.
    • Supported the Amazon air hub after it was built including networking, servers, client devices and radio systems.
    • Wrote various Python and Bash scripts for updating internal network tools as well as mass automation of thin clients / printers
    • Second line of support when IT support associates need help.
    • Provided primary and secondary on call support to IT team.
  • IT Support Associate II, Amazon.com, 03/2020 – 07/2021
    • Helped trained new IT associates.
    • Managed various software and hardware upgrade projects for the Amazon CVG node.
    • Wrote video hosting software used at various national and international amazon sites for hosting videos.
    • Responsible for working with vendors on projects.
  • IT Support Technician, Amazon.com, Hebron KY, 01/2016 - 03/2020
    • Provided customer support to warehouse personnel.
    • Worked with Windows, Linux and android-based devices.
    • Responsible for inventory management.
    • First line of support when IT equipment malfunctions.
  • Computer Technician, PC-ER, 05/2015-06/2015
    • Repaired hardware and software of electronic devices for customers, ranging from phones to desktops.
    • Assisted in managing shop operations in absence of managers.
    • Provided quality customer service to customers that brought their devices for service.
  • Computer Technician, Intermedia 3, 02/2015-05/2015
    • Internship where I helped the day to day IT operations of the PC-ER store as well as Ada K-12 schools
    • Included using a ticket system and repair and maintenance of desktop, laptops and various other devices.

Computer Skills #

  • Hardware
    • Diagnose and repair issues with end user devices.
    • Diagnose and repair issues with printers, IP cameras and servers.
    • Experience with diagnosing networking hardware including switches and routers
  • Software
    • Familiar with Windows 7-11, Server 2016,2019 and Microsoft Office Products
    • Experience with Ubuntu, and Amazon Linux.
  • Networking
    • Helped deploy and maintain Cisco switches and routers
    • Helped maintain Juniper firewalls
    • Experience with Cisco wireless APs and controllers
    • Advanced on a professional level with both Microsoft and Linux based networks.
    • Cloud / programming / other
    • Scripting using Bash, Python and PowerShell
    • Experience with CI/CD tools.
    • Maintained and supported a Motorola trunked radio system

Education #

Bluffton University, Bachelors of Art

  • Major in Information Technology, Minor in Communications

Amazon Valley High School, Belem, Brazil

  • Graduated Salutatorian

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